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Our Returns/Exchange Policy:
You may feel free to exchange any unworn/unlaundered items purchased from Go Team Merchandise. An exchange shipping charge of $6.99 will apply to all exchanges. Please use grid below for exchange/return information.
You may return most items sold by Go Team Merchandise within 30 days of delivery for a full merchandise refund (excluding shipping charges). We'll also pay the return shipping cost if the return is a result of our error, or that of a drop-ship from the manufacturer.
We cannot accept returns of certain items, including:
· Any item that is worn or laundered
· Any item not returned in its' original packaging with labels attached, etc.
· Any product missing the serial number or UPC tags.
· Items that are returned more than 30 days after delivery or are missing tags or packaging may be subject to a restocking fee of 20%.
· Any item that is not in its original condition, is damaged (not caused by manufacturer), or is missing parts will not be refunded.
· Any order returned in whole or in part that included free shipping (and falls under the free shipping purchase minimum) will have a shipping charge equal to a normal applicable shipping fee deducted from the total refund.
· Any Custom made embroidered item shipped directly from the manufacturer listed as a custom embroidered product all sales final.
· To insure you receive your credit or exchange, please be sure to include a copy of your receipt and completely fill out the information below.
· We also recommend using one of the following carriers: UPS, FedEx, DHL, or USPS Priority Mail (InsuredSignature Required). We cannot be responsible for merchandise lost/stolen when returned. Please protect yourself.
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Regular/Expedited Shipping Methods and
Policy |
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Regular
shipping is done via USPS Priority mail
and usually arrives within 3 days from
shipping. Most order are processed and
shipped within 2 business day, however,
during the holiday season, beginning
November 1, orders may take 2-5 business
days to ship. However, rest assured your
package will arrive with normal
shipping, provided it is in stock,
within 7-10 business days. If for some
reason there is a problem with
availability, we will contact you first
by phone, then by email. Please be
advised that any email address ending
with @yahoo.com or @hotmail.com will
have a problem with respect to SPAM
filters and receiving our emails.
Many items are available with expedited
shipping methods. Any available
expedited options, as well as standard
options, will be displayed on the
shipping page during checkout. If you
select an expedited shipping method,
please be aware that orders are
processed & shipped within two business
days from receipt of your order, and the
day of ordering does not count as the
first business day. Business days are
considered Monday – Friday, excluding
national holidays.
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